Patchwork Foods Return and Refund Policy
At Patchwork Foods, we are passionate about creating exceptional food experiences. Every product we craft reflects our commitment to quality, flavour, and customer satisfaction. We understand that sometimes things don’t go as planned, and we’re here to help. This policy ensures a smooth and fair process for handling returns and refunds, designed with you in mind.
1. For Our Perishable Goods
Our perishable goods are made fresh with care, which means they require special handling. Here’s how we manage returns for these items:
- Quality is Key: If you receive a product that doesn’t meet our high standards due to fault, damage, or an error on our part, we’ll make it right. Notify us within 24 hours of receiving your order, and we’ll arrange a replacement or refund.
- Fresh is Fragile: Due to the nature of fresh and perishable products, we cannot accept returns for reasons such as change of mind or dislike of flavour.
2. For Our Non-Perishable Goods
For items like gift sets or packaged products, we offer a straightforward returns process:
- Items must be unopened, unused, and in their original packaging.
- Returns must be requested within 14 days of receiving your order.
3. Exceptions & Exclusions
To ensure the safety and satisfaction of all our customers:
- Health and Safety First: We cannot accept returns of opened food items or partially used products.
- Special Offers: Items purchased during sales or promotions are only returnable if faulty or damaged.
4. How to Request a Return or Refund
We’ve made the process simple and stress-free:
- Reach Out to Us: Email us at info@patchwork-pate.co.uk or call 01824 705832 with your order number, details about the item, and the reason for your request.
- Quick Assessment: Our team will review your request and may ask for photos or additional details to speed things up.
- Receive Your Solution: If your request is approved, we’ll guide you through the next steps, whether it’s a replacement, refund, or further support.
5. Refunds that Reflect Our Commitment
- Refunds are processed promptly within 7 business days of approval and returned items being received (if applicable).
- Refunds will be made to your original payment method.
- Shipping fees are non-refundable, except when an issue is due to our error.
6. Your Rights Matter
This policy is designed to complement your rights under the Consumer Rights Act 2015. If a product isn’t as described, is faulty, or unfit for purpose, you are entitled to a full refund or replacement. We’re here to uphold those rights with integrity.
7. Why Choose Patchwork Foods?
We’re not just about food; we’re about creating moments of joy. Whether it’s our signature recipes, hand-picked ingredients, or our promise to always do right by our customers, every step we take is driven by care. If something doesn’t feel right, trust that we’ll work to fix it.
8. Contact Us Anytime
Your satisfaction is our priority. Reach out to our friendly team with any questions or concerns:
- Email: info@patchwork-pate.co.uk
- Phone: 01824 705832
- Address: The Patchwork Traditional Food Company, Lon Parcwr, Ruthin, Denbighshire, LL15 1NJ
9. Keeping Things Fresh
Our Return and Refund Policy may be updated periodically to reflect our commitment to your satisfaction. Any changes will be shared on our website with the updated effective date.